Refund Policy

Refund Policy

Refund Policy

At Connecting Soul Foundation, we deeply value the trust and contributions of our donors. We strive to use all donations in the most effective way possible to support our mission. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. Donations

1.1 Non-Refundable Donations
All donations made to Connecting Soul Foundation are generally non-refundable. This is because donations are immediately put to use in our programs and initiatives to support our mission.

1.2 Exceptional Circumstances
We may consider refund requests in exceptional cases, such as:

  • A duplicate donation was made in error.

  • An incorrect amount was entered during the donation process.

  • A technical issue caused an unintended donation.

1.3 Request for Refund
To request a refund, please contact us within 7 days of the donation date. Include the following details:

  • Full name of the donor.

  • Date of donation.

  • Donation amount.

  • Payment method.

  • Reason for the refund request.

Email your request to support@connectingsoulfoundation.com with the subject line “Refund Request.” Refunds requested after 7 days may not be considered.

2. Event Registrations and Tickets

If you registered for an event or purchased a ticket through our Website, the refund policy for that specific event will apply. Please refer to the event-specific terms and conditions provided at the time of registration.

3. Merchandise

3.1 Eligibility for Refunds
Refunds for merchandise purchased through Connecting Soul Foundation’s Website are only available if:

  • The item was defective or damaged upon delivery.

  • An incorrect item was shipped.

3.2 Request for Refund/Replacement
To request a refund or replacement for merchandise, please contact us within 14 days of receiving the item. Provide the following details:

  • Order number.

  • Description of the issue.

  • Photographic evidence, if applicable.

We may require the item to be returned before processing the refund or replacement.

4. Processing Refunds

Approved refunds will be processed as follows:

  • Refunds for donations will be credited to the original payment method within 7-14 business days.

  • Refunds for merchandise or event registrations will follow the terms stated above.

Note: Processing times may vary depending on your payment provider.

5. Changes to This Policy

Connecting Soul Foundation reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website, with the “Effective Date” updated accordingly. Your continued use of our Website after changes are made constitutes your acceptance of the revised policy.

6. Contact Us

If you have any questions or need assistance with refunds, please contact us at:

Connecting Soul Foundation
Email: support@connectingsoulfoundation.com
Website: www.connectingsoulfoundation.com

Thank you for your understanding and support. Your contributions help us create meaningful change in the lives of those in need.